Terms & Condition
TonneauCovers.com Guarantees Your Satisfaction!
We understand the value of happy and satisfied customers. Like our customers, we are reasonable, creative, passionate and understanding. At TonneauCovers.com, our decades of automotive aftermarket experience renders us unparalleled in being able to provide you with superior levels of service.
If you are not completely satisfied with the items you have purchased from TonneauCovers.com, simply give us a call and we’d be happy to help you resolve your issue. We’re always here to answer your questions, or assist with help from the manufacture. Whether it’s a missing component, or help with an install, our expert staff are veterans in the industry and able to assist with most issues.
In the event a solution is not available, or there’s a need for return, let us know which item you would like to return, and we’ll assist you with the process. TonneauCovers.com will accept these returns within 30 days from the date of your invoice with an RGA number (return goods authorization number) obtained from our customer service department. We can help you with a refund, a replacement, or an exchange for an alternative product. Our #1 goal is to ensure that every one of our customers is happy and satisfied with the products we offer.
Placing your order
Our website is designed to easily find the cover you want. Online ordering is quick and easy. If you need help with advice for the best cover to meet your personal needs, we offer chat online, or you can call us at 855-966-6662. You can also e-mail firstname.lastname@example.org where a professional will be standing by to answer your questions.
Most orders are shipped within 24-48 hours from the time the order is placed. Many products for today’s new trucks are in stock, although some products must be built to order. Most orders will arrive within 7 to 10 business days from the time you place the order. Custom orders such as paint matched tonneau covers or customer built to order items may take longer.
Orders shipped within the Continental US are provided with free shipping via ground service, unless the item is large and requires motor freight for delivery. These include items such as large 1 piece tilting covers.
Motor freight shipments for such items as 1 piece tilting/painted covers are typically shipped free freight. There are exceptions if you are located in remote/rural area, apartments, or dense areas with limited access by commercial vehicles. The LTL (less than truck load) driver is only required to deliver your order by the curb and will not be expected to bring your oversized item inside your residence. If you are ordering large oversized products you may contact a TonneauCovers.com specialist for more information or a quote for any additional shipping. email@example.com or call 855-966-6662.
Motor freight shipments require appointments in order to accept delivery. The freight company will contact you to make an appointment to deliver the product. If you delay the delivery storage fees will be your responsibility.
Motor freight deliveries will come by semi-truck or box truck. In the event the delivery truck does not have a lift-gate, the customer will be responsible for unloading the item.
Inspect all deliveries before you sign. If your packaging shows any signs of dents, torn packaging, or external damage that may cause damage to the goods inside, you MUST report it to the driver and do not sign for or accept damaged goods. Refuse any damaged deliveries and contact a TonneauCovers.com expert and we will help to resolve the problem firstname.lastname@example.org or call 855-966-6662.
Any orders outside the Continental US, including Alaska, Hawaii, Puerto Rico, Canada and any International orders will be billed freight costs separately. Call for shipping quotes outside the Continental US.
We are not able to ship to APO/FPO of PO Box addresses.
Need it faster? If you have a deadline and must receive your order by a certain date, please call a TonneauCovers.com specialist for assistance. Additional shipping costs may be necessary if ground service cannot deliver the item in time.
We will do everything possible to ensure on time delivery with swift order processing and shipping. Most orders ship within 24-48 hours and will arrive in the following 1-5 business days for locations in the Continental US. We will make every effort to ensure your order is shipped complete within 30 days. In the event your item is on back order or may take longer than 30 days, we will attempt to contact you and confirm you are able to wait.
Changes to orders
If you need to change or cancel your order, call a TonneauCovers.com expert as soon as possible at 855-966-6662 so we can help quickly. Our goal is to ship your item as fast as possible and we will do our best to quickly adjust your delivery, add items or cancel unneeded products over the phone. If your order has already shipped we will assist you with instructions to either refuse the shipment or it may be necessary to issue you an RMA (Return Merchant Authorization) to return the item.
You can cancel an order any time before shipping at no cost to you by calling our customer service and speaking with a TonneauCovers.com professional to ensure the order is canceled in time. Call 855-966-6662. Voicemails cannot guarantee your order cancelation, so please make sure you contact a live agent for all cancelation requests.
When will my card be charged?
In order to prevent delays TonneauCovers.com charges all orders at the time they are placed either the same day or the following day.
TonneauCovers.com accepts the following payment methods. Visa, Master Card, American Express, Discover, Pay Pal.
If you cannot use any of these methods for payment, please contact a TonneauCovers.com professional for help with alternate methods of payment. 855-966-6662
If you order is shipped to following locations then sales tax will be charge: California, Michigan, Missouri, North Dakota and South Dakota. If you are receiving your order in these states, tax will be charged in addition to the product cost.
Borrowed or stolen credit cards
We take credit card fraud very seriously. You may not place an order with a credit card that is borrowed or stolen. Any attempt to use a card that is deemed stolen or not authorized for use will be reported to law enforcement http://www.fbi.gov/cyber .
My item arrived in good condition and fit as expected.
Most deliveries are made without issues. If you like your product and received great service we’d love to hear from you. Please post your experience on our site so others can see what to expect. We appreciate your business.
Fed Ex and UPS shipments typically do not require signature. If your item is delivered by Fed Ex or UPS and there is obvious damage to the packaging and/or its contents, contact us within 24-48 hours so we may process a damage claim. email@example.com or call 855-966-6662. You will need all the original packaging in the event a claim needs to be placed. Do NOT attempt to install or assemble any products that are damaged in delivery or your damage claim may be refused. We may ask you to provide photos or additional information to assist the freight damage claim.
Damaged motor freight shipment
If an LTL of motor freight company is attempting to deliver your item and there is obvious packaging damage, do NOT sign for the delivery and refuse the item. Contact a TonneauCovers.com specialist immediately to arrange for a claim and re-order as necessary. 855-966-6662
If you receive a package that does not show signs of external packaging damage and you find concealed damage or missing components to the product inside, do NOT attempt to install the item. Contact a TonneauCovers.com specialist and we will work with the manufacturer to resolve the problem. 855-966-6662 or e-mail firstname.lastname@example.org In some cases we can arrange for components to be shipped that will complete the product or for replacement of damaged items that resulted from being mis-packaged or damaged by manufacturing defect.
If you wish to return a new or unused item for any reason, please contact a TonneauCovers.com specialist right away. We will do everything possible to ensure your satisfaction and process your request.
Return requests must be made less than 14 days from receipt. All returns must be in the original packaging.
Before any return may be processed we need to know the reason for return. Approved return requests will be issued an RGA # (return goods authorization). There are different return locations depending on the product. You will be provided with return shipping instructions and a return shipping address. The RGA # must be clearly detailed on the return shipping label or no credit will be issued. The customer is responsible to pay return shipping costs and freight must be prepaid. Keep a copy of the tracking so proof of return will not be an issue. A photo of the return label showing the RGA # clearly may be recommended. Any COD return shipping will be refused and no credit will be issued. NO returns will be accepted at the TonneauCovers.com Sales office located in Agoura Hills, CA
Depending on the reason for the return a 20% restocking fee may apply. Any incomplete returns missing parts or damaged in shipping will only receive partial credit or no credit depending on the issue with the item when the return is received at the warehouse.
If you have requested a replacement item or exchange for a different item, once the return is completed, your new order will be processed.
Issuing credit for returns
Once your approved return is received with all the required documentation at the correct location you must allow 30 days for processing before a credit will be issued.
Defective ProductsTonneauCovers.com is proud to offer high quality products, most of which are made in the USA. If your cover has a defect in material and workmanship contact a TonneauCovers.com specialist and we will be happy to help solve the issue. Our relationship with the manufacturers will allow us to help you get the most from your product and support for any warranty needs with the manufacturer. Often times, photos of the problem are very helpful in order to send warranty replacement products or components. Contact email@example.com or call 855-966-6662
Wear and tear, broken components
In life, there are many bumps in the road and with these obstacles things can break. While some problems may not be cause for a warranty replacement, we often can help with inexpensive solutions to wear and tear items so the cover may be repaired and continue its service with a long life performing to meet your needs. Give is a call or e-mail for help with service parts. Contact firstname.lastname@example.org or call 855-966-6662
TonneauCovers.com is dedicated to protecting your privacy in this technological world we live in. All order information is considered personal and is not shared with 3rd parties except to process and ship your orders. Our chat information is used ONLY to better assist our valued customers. If you are a returning customer we want to greet you with a friendly hello and personal touch. If you post your experience on our tonneau forum and provide a product rating on our site be aware your e-mail, social media and any information you share is public to anyone that is shopping our site online. Please be cautious about sharing too much personal information. Your comments are a great value when you chose to share and we appreciate your business very much. So please post your comments accordingly.
TonneauCovers.com and the entire team are standing by, ready to get you covered. We are proud to bring you the best products from top shelf manufacturers, and to provide you with the best service possible by professionals with real life, hands on experience. Simply put, we want to help you get the most out of your truck, with amazing products that add real value and compliment the way you use your pick up bed. Whether you are a contractor or professional who works out of your truck, or a growing family trying to fit everything in, we have the right product at the right price to serve your never ending personal needs. We welcome you to become part of the TonneauCovers.com family.